Customer Support

If customers have a balance owed to our league, does the system send out automatic reminders to pay?

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The system does not automatically send out reminders for Customer Account Balances. 

However, you can create a Communication Template reminding customers to pay their balance. Then select the "Customers with a Balance" option on the Send Communication page to send reminder emails which can be scheduled to go out on a specific date and time.

To Create a Communication Template:

  • Go to Communications > Communication Templates.
  • Click the Add Communications Template button.
  • For Subject, enter the Subject of the email. For example, "Reminder of Account Balance."
  • Create the Template that will be sent to customers with a balance.
  • Click the Save button when satisfied.


To Send Communication Template to Customers with an Account Balance:

  • Go to Communications > Send Communication.
  • For Customer Accounts, click the arrow to expand.
  • Select the "All Accounts with Balance" option to send reminders to all of your customers with a balance.
  • Click the Next button.
  • Click the Retrieve Template button to choose the Template created for reminding customers about their account balance.
  • Click Send Now if you want the email sent out immediately. 

To Schedule the Customer with an Account Balance email:

  • Go to Communications > Send Communication.
  • For Customer Accounts, click the arrow to expand.
  • Select the "All Accounts with Balance" option to send reminders to all of your customers with a balance.
  • Click the Next button.
  • Click the Retrieve Template button to choose the Template created for reminding customers about their account balance.
  • Click the Next button.
  • For Delay Sending Until, select the Date and Time you would like the emails to be sent out to the customers with account balances.
  • Click the Send button to send the email on the set day and time.



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