Customer Support

Service Fee & Transaction Summary shows a negative balance

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The Service Fee & Transaction Summary page maintains a running balance between TeamSideline and your organization.

A positive balance shows registration funds TeamSideline has collected on your behalf minus our service fees.

A negative balance usually occurs when you use your own merchant account provider or our preferred merchant account vendor -- where payments get deposited directly to your banking institution.

The service fees for enrollments will accrue for each enrollment.  If a negative balance of > $100, TeamSideline when send you an invoice to pay the balance.

If you have further questions, please contact your TeamSideline representative.

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