Customer Support

I'm trying to send out an email but I'm not getting any checkboxes next to the contact lists. I tried clicking the empty space and clicking next but it gives an error. I closed my browser and reopened it and still nothing.

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Recent TeamSideline security updates may result in the check boxes on your Send Communication page to not be visible. If you do not see the check boxes to the left of your communication lists when you want to send a communication, then follow these steps.

Step One: the process to delete the Browsing History (or cache) in your web browser.  Go to Tools > Internet Options > General tab > Click the Delete button under Browsing history (This instruction is specific to Internet Explorer - other web browsers should follow a similar process.).  Please restart or close all of your web browser windows and try again.  You should be ready to go after this.  If not, go to Step Two.

Step Two: If you are using Internet Explorer, then click the "Compatibility View" Icon at the top of your Browser.  It is to the left of your Browser "Refresh" icon which is two blue arrows (one pointing up and the other down).  You should be ready to go after this.  If not, go to Step Three.

Step Three: From the Admin Site Map, go to Administration > Configurations > Site Layout.  Change the Skin Scheme to Black +.  Click Save at the bottom of the page.  Then change the Skin Scheme back to what you were using.  Click Save again.  You should be ready to go after this.  If not, please contact support@teamsideline.com

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