Customer Support

Credit Card Holds

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If a card is declined (for example, after clicking the Checkout page "Place Order" button a message displays on the Checkout page stating "The address provided does not match billing address of cardholder"), a temporary hold is placed on the card by the bank and will remain on their account for one to three days. 

If a credit card is declined, temporary holds are placed by the bank for the amount of the attempted transaction.

These bank holds will remain on the credit card account for 1-3 days – and there will be on hold for each time people try to make the card work with the incorrect address.

The holds usually go away automatically within 1-3 days.  So, people experiencing this situation should wait 3 business days and the charges will go away.

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