Customer Support

How do I make a payment using a credit card for my customer?

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When you are processing a credit card payment for an existing registration -- for example a registration that was going to be paid by check but decided to give you the credit card information instead -- you can use the Admin Balance Payment function.

Note: Admins cannot place credit card orders for customers if they are using Paypal as their payment gateway.

  • Once you are in the customer's account, click on Place Order.
  • On the Cart page you'll see a button which says Add Balance Payment.
  • Click the Add Balance Payment button, type in the amount to pay and click the Add button.
  • Click the Checkout button.
  • Enter the credit card information and click the Place Order button.
  • A confirmation email will be sent to the customer.
    • Note: If you don't want to send the confirmation email, uncheck Send Confirmation Email.
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